Order online
Home: Mascot ArticleID=2

FAQs

1. What delivery areas do we deliver to?

Cake Connoisseur delivers to a wide range of Sydney and Melbourne metropolitan suburbs. When you visit our homepage and type in the postcode that you require your cakes to be delivered to you will be immediately advised if you are out of our service area. We are always working on expanding our coverage area to ensure we can always deliver to you. We are currently delivering to over 1000 Sydney and Melbourne metropolitan suburbs.

2. How much will it cost to deliver my cakes?

Our Delivery calculator will provide you with the delivery cost for our drivers to deliver your cakes directly to your door. Cake Connoisseur courier costs are subsidized to provide you with our best tasting cakes cost effectively. Delivery charges range from $10 to $30 with delivery charges for the majority of metropolitan Sydney and Melbourne suburbs being $15 or less. With your continued support Cake Connoisseur is striving to reduce delivery costs.

3. What payment methods are accepted?

In order to make it easy for our customers to order our divine cakes we accept most major credit cards such as VISA, MasterCard and American Express. Our PayPal facility can also be used.

4. Can I pay Cash on Delivery

No, Unfortuantley we do not offer COD, however you can direct deposit payments into our account ( Account Name : Cake Connoisseur, Account # 484191973, BSB 112-879) or have an account with us if you order over $200 per month.

5. Can I get a custom cake plaque added to my cake order?

Yes our chefs can add a custom cake plaque with your required message onto any Cake Connoisseur cake for only an additional $5.00 .

6. Can your chefs provide me with any advice on how to decorate and serve your range of cakes and mini cakes?

Yes, we have hypnotized our chefs to tell us all the tips and tricks of the trade used at your favourite hotels and restaurants. Visit our serving suggestions page for more information.

7. What if I require a cake and have missed the 1pm cut off time?

Simply e-mail or call us and in line with our always delivering policy we will try and fulfill your request.

8. What about slab cakes for large parties?

Cake Connoisseur also has a large variety of slab cakes for large parties with some decadent treats starting from just $2.60 per serve. E-mail us with your cake needs and party numbers and we can provide you with a range of options. enquiries@cakeconnoisseur.com.au

9. Can I arrange a corporate account, what are the terms?

Yes we can arrange a corporate account for customers that purchase greater than $200 per month.  Otherwise we accept a wide range of credit cards or Paypal.

10. What about corporate cakes and cupcakes for launch events or corporate functions

Corporate Cakes are our specialty. Cake Connoisseur can print your corporate logos on your cake or cupcakes using special edible inks. Simply e-mail us with your requirements or alternatively create your own cake with our online Cake Creator. Allow 3 days notice for corporate cakes and cupcakes.

11. What about corporate gift cakes.

Cake Connoisseur will guarantee to put a smile on your staff or customers face when they receive a Corporate Cake Gift. All Cake Connoisseur gift packs are beautifully wrapped with organza ribbon and a bow. Choose from our online gift wrapping colour options or otherwise let us know if you have specific corporate colours. Each Cake Gift pack also comes with your selected gift tag with your personalized message hand written inside. This great service is only for a $15.00 surcharge. Our driver will tell the lucky recipient who the gift is from and any other special message you have in mind.

12. Can I get cakes delivered to the office to take home for the weekend.

Yes definitely. Don't waste your precious weekend fighting for car spaces. Get your colleagues together, find out their plans for the weekend and take their Cake orders. Split the delivery fee and have all your weekend cake needs ready to take home for the weekend. Don't forget to place your orders by 1pm Thursday.

13. Are there any specials or promotional offers?

Subscribe to our newsletter to recieve special offers and promotional information.

14. What are the delivery times?.

8am to 11:30am Monday to Saturday. Note Saturday deliveries can be arranged on special request, however delivery surcharges will apply. All cakes are freshly baked and have extended shelf lifes, so a Friday delivery will still taste fresh for the weekend.

15. Can I order a cupcakes for weddings and christenings?

Yes we do. Cake Connoisseur can print and design your personalised cupcake images on your cupcakes. Let us know your favourite flavours and we will deliver you cupcakes on a stand to your reception.

 

Easy steps to Delightful Desserts

1. What delivery areas do we deliver to?

Cake Connoisseur delivers to a wide range of Sydney metropolitan suburbs. When you visit our homepage and type in the postcode that you require your cakes to be delivered to you will be immediately advised if you are out of our service area. We are always working on expanding our coverage area to ensure we can always deliver to you. So please come back and check your postcode regularly or have your cakes delivered to your office in one of the 667 suburbs we deliver to.

2. How much will it cost to deliver my cakes?

Our Delivery calculator will provide you with the delivery cost for our drivers to deliver your cakes directly to your door. Cake Connoisseur courier costs are subsidized to provide you with our best tasting cakes cost effectively. Delivery charges range from $10 to $30 with delivery charges for 73% of our coverage being $15 or less. With your continued support Cake Connoisseur is striving to reduce delivery costs.

3. How many cakes can be delivered before another delivery charge applies?

Delivery charges apply for up to 6 large cakes plus a couple of your favourite mini cakes.

4. What payment methods are accepted?

In order to make it easy for our customers to order our divine cakes we accept most major credit cards such as VISA, MasterCard and American Express. Our PayPal facility can also be used. Otherwise COD is also accepted. A $3 administration fee applies for this payment option.

5. Can I pay Cash on Delivery

Yes you can simply select COD as your payment method when ordering your cakes. A $3 administration fee applies for this payment option.

6. Can I get a custom cake plaque added to my cake order?

Yes our chefs can add a custom cake plaque with you required message onto any Cake Connoisseur cake for only an additional $5.00 .

7. Can your chefs provide me with any advice on how to decorate and serve your range cakes and mini cakes?

Yes, we have hypnotized our chefs to tell us all the tips and tricks of the trade used at your favourite hotels and restaurants. Visit our serving suggestions page for more information.

8. What if I require a cake and have missed the 1pm cut off time?

Simply e-mail or call us and in line with our always delivering policy we will try and fulfill your request.

9. What about slab cakes for large parties?

Cake Connoisseur also has a large variety of slab cakes for large parties with some decadent treats starting from just $2.25 per serve. E-mail us with your cake needs and party numbers and we can provide you with a range of options. enquiries@cakeconnoisseur.com.au

10. Can I arrange a corporate account, what are the terms?

Yes we can arrange a corporate account for customers that purchase greater than $200 per month.  Otherwise we accept a wide range of credit cards or Paypal.

11. What about corporate cakes and cupcakes for launch events or corporate functions

Corporate Cakes are our specialty. Cake connoisseur can print your corporate logos on your cake or cupcakes using special edible inks. Simply e-mail us with your requirements or alternatively create your own cake with our online Cake Creator. Allow 3 days notice for corporate cakes and cupcakes.

12. What about corporate gift cakes.

Cake Connoisseur will guarantee to put a smile on your staff or customers face when they receive a Corporate Cake Gift. All Cake Connoisseur gift packs are beautifully wrapped with organza ribbon and a bow. Choose from our online gift wrapping colour options or otherwise let us know if you have specific corporate colours. Each Cake Gift pack also comes with your selected gift tag with your personalized message hand written inside. This great service is only for a $15.00 surcharge. Our driver will tell the lucky recipient who the gift is from and any other special message you have in mind. 3 days notice is required for Corporate Gifts.

13. Can I get cakes delivered to the office to take home for the weekend.

Yes definitely. Don�t waste your precious weekend fighting for car spaces. Get your colleagues together, find out their plans for the weekend and take their Cake orders. Split the delivery fee and have all your weekend cake needs ready to take home for the weekend. Don�t forget to place your orders by 1pm Thursday.

14. Are there any specials or promotional offers?

Our website always has a Cake of the Month Special offer. Otherwise we are always distributing various specials and promotions. Check out the Vouchers section of our website or visit us at a location mentioned in our Cake Calendar.

15. What are the delivery times?.

8am to 11:30am Monday to Saturday. Note Saturday deliveries carry a 30% delivery surcharge.

16. Can I order a cupcake cake for weddings and christenings?

Yes we do. Cake Connoisseur can print and design your personalised cupcake images on your cupcakes. Let us know your favourite flavours and we will deliver you cupcakes on a stand to your reception.

 

17. Can I order via the telephone or email?

Yes you can, however all orders not placed via the website will attarct a $5 service charge .

 

18. Can I cancel my order?

Yes you can, however all orders cancelled within 24hrs of their due delivery / pickup date will attract a 10% cancellation charge off the total amount paid.

 

 

Copyright © 2009 Cake Connoisseur. All Rights Reserved.
All Cake Connoisseur cakes are made in our chefs kitchen that also produces products containing nuts, sesame seeds, egg & milk products.